Housekeeping staff Job Descriptions

We are looking to hire an experienced Housekeeping Supervisor to oversee all duties performed by our housekeeping staff. The Housekeeping Supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies.

To be successful as a Housekeeping Supervisor, you should be able to develop and implement strategies to improve the functioning of the housekeeping department. Ultimately, an exceptional Housekeeping Supervisor should have excellent management skills and be able to ensure that housekeeping operations run efficiently.

Responsibilities:

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

Scheduling staff shifts and organizing replacements as required.

Investigating and addressing complaints regarding poor housekeeping service.

Providing training to the housekeeping staff.

Regularly taking inventory of cleaning supplies and ordering stock as needed.

Issuing cleaning supplies and equipment to housekeeping staff as needed.

Screening housekeeping applicants and recommending promotions, transfers, and dismissals.

Performing various cleaning duties in instances of staff shortages.

Housekeeping Supervisor Requirements:

High school diploma or GED.

Proven housekeeping or hospitality experience.

Working knowledge of housekeeping.

Proficient in all Microsoft Office applications.

The ability to multitask.

The ability to stand for extended periods of time.

Excellent organizational and time management skills.

Exceptional customer service skills.

Effective communication skills.

Room Attendant Job Description

We are looking for a reliable and friendly Room Attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.

To be successful as a Room Attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

Room Attendant Responsibilities:

Greeting guests and responding to queries.

Changing bed linen and making beds.

Replacing used towels and other bathroom amenities, such as shampoo and soap.

Sweeping and mopping floors.

Vacuuming carpets.

Dusting and polishing furniture.

Emptying trash containers and ashtrays.

Restocking beverages and food items in the mini bar.

Cleaning public areas, such as corridors.

Reporting any technical issues and maintenance needs.

Updating status of guest rooms on assignment sheet.

Returning and restocking cleaning cart at shift end.

Room Attendant Requirements:

High school diploma, preferred.

Previous guest service and/or housekeeping experience.

Experience using industrial cleaning equipment and products.

Flexible working hours.

Ability to work with little or no supervision while meeting high-performance standards.

Physical mobility and stamina.

Ability to follow instruction.

Professional and polite.

Linen Porter Job Description

Responsible to: Head Housekeeper / Housekeeping Supervisor

Purpose of the Job: As a Linen Porter, you are responsible for counting, distributing Linen, cleaning public areas and replenishing amenities to deliver an excellent Guest experience. You would also be required to manage guest requests. As linen porter you are confident and enjoy supporting the team to ensure the guest experience throughout the stay.

Hours: determined by the needs of the business, including weekends

Main Duties & Responsibilities

Places linen and towels to the cages for transport to laundry. Sort's items and counts and records number of items soiled. Examines laundered items to ensure cleanliness and service ability. Stores laundered linen and on shelves after verifying numbers and types of articles.

Issues linen and towels which are both to be exchanges on a clean-for-soiled basis only.

Periodic inventories of linen and uniform.

Ensure that the linen and uniforms are neatly and systematically arranged and stacked.

Receives, sorts and double checks conditions of all linen and towels, records all outgoing and

incoming from the laundry thoroughly before storing and issuing.

Hoover the corridors and filled up stationary cupboards, make sure they are clean and tidy.

Undertaking regular deep cleaning tasks.

Managing guest request in timely and efficient manners

Performs all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve overall objectives of this position.

Be environmentally aware

Dispose of waste accordingly

Carry out lost property procedures

Assist other departments wherever necessary and maintain good working relationships

Follow the Standard Operating Procedures and security protocol

Acting as a point of contact for guest queries

To ensure good working relationship with all other departments

Work flexible hours in accordance with the departmental rota

Customers:

Follow the ‘Do Not Disturb’ procedures

Protect guest and associate security by never revealing any personal information, room

numbers

Be friendly, courteous and helpful to gests, managers and fellow associates at all times

Have knowledge of room types and other facilities, guest service within the hotel

Follow the agreed procedures and make sure you get support if needed

To follow agreed “Meet & Greet” procedure

To follow standard operational procedures within your department to ensure efficiency and

consistency of the department

Report any People:

Assist in the training of new team members when required

Work together with your team colleagues to achieve team goals and increase the

productivity of the department

Identify training and development needs that will assist you in achieving your work and

personal goals

To attend team and Conference Centre meetings when required and put into action the

outcomes of these meetings

Hand over any relevant information to the necessary departments and associates

Be part of creating an environment of enjoyment where colleagues enjoy the atmosphere of

fun and excitement to help grow the business

Performance:

Follow all Company policies and procedures

Ensure the cleanliness and neatness of all areas throughout the Conference Centre

Maintain high standards of personal cleanliness and wear proper uniform at all times

(including name badge) and adhere to the Conference Centre’s grooming standards

Understand the fire and evacuation procedures and attend fire training when requested to

do so (at least every 6 months)

Be aware of your own health and safety and that of your surroundings

Report any defects in equipment

Report all accidents and near misses to your manager - ensure these are recorded in the

accident book issue in the room to your Supervisor or Line Manager

Other:

Actively participate in training programmes both on and off the job

Through induction to be aware and positively practise all company procedures which will

include Dress Code, Lost Property, use of mobiles / computers and others

Carry out any reasonable requests as required

Ensure compliance with all Health & Safety policies and other legal regulations

Competencies:

Previous experience in a similar role is desirable but not essential as full training will be given

Excellent communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Be able to pay attention to details

Positive attitude

Excellent grooming standards

Flexibility to respond to a range of different work situations

To be trusted and respected by both customer and peers

To be highly motivated

Public Area Cleaner Job Description

Public Area Cleaners ensure that the spaces to which they are assigned remain tidy and orderly. Cleaners work in a variety of settings including offices, homes, and public spaces.

We are looking to hire an attentive Cleaner to join our team. In this position, you will be required to dust surfaces, vacuum and mop floors, and clean windows. The Cleaner should also be able to remove stains from various surfaces.

To be successful as a Cleaner, you should be able to complete assigned tasks within the stipulated period. Ultimately, a top-performing Cleaner should be physically fit and able to perform with minimal supervision.

Cleaner Responsibilities:

Vacuuming, sweeping, and mopping floors of various types.

Dusting ceilings, light fittings, countertops, and loose furniture.

Scrubbing and sanitizing toilets, sinks, and kitchen fixtures.

Emptying trash cans.

Washing and drying windows.

Liaising with the line manager to ensure that you always have sufficient cleaning products.

Reporting any breakages that occur during the cleaning process.

Informing the line manager of repairs that need to be done.

Cleaner Requirements:

High school diploma or equivalent is advantageous.

Proven experience in a similar role.

Able to use a variety of cleaning products and equipment.

Able to stand for extended periods of time.

Excellent organizational skills.

Able to complete tasks on time with minimal supervision.

Available to work mornings and evenings, plus weekends, as needed.

Steward Job Description

A Steward assists in keeping a restaurant, bar, or lounge clean and sanitary, assists in cleaning dishes, and tends to customers' needs. The Steward may also perform basic administrative tasks, such as answering phones, taking reservations, and giving out basic information.

We are looking for a hard-working Steward to be responsible for ensuring all sanitation standards are met. The Steward will attend to customer needs, assist wait staff, ensure all stations are well stocked, and assist in keeping all areas clean and sanitary. You will clean and put away dishes, clean floors and food preparation areas, refill supplies, wipe tables, and take out the trash.

To be successful as a Steward, you should be committed to working hard, and have the physical stamina to be on your feet and moving for the duration of your shifts. You should be friendly and helpful to customers and have strong team working skills.

Steward Responsibilities:

Cleaning and setting tables and placing seasonal decorations, candles, and tablecloths.

Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.

Keeping menus clean and presenting them to customers.

Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.

Clearing tables and preparing them for the next customers.

Assisting in cleaning and opening or closing tasks.

Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.

Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.

Transporting used linen to or from the laundry or housekeeping section.

Assisting with unloading and storing stock.

Steward Requirements:

A high school diploma or equivalent.

Must meet the age limit for serving alcoholic beverages.

A friendly, polite, and courteous nature.

Strong customer service and team working skills.

Physical stamina to work long hours on your feet.

The flexibility to work shifts, nights, weekends, and holidays.

Strong communication and organizational skills.

Spa Receptionist Job Description

Spa receptionists are usually the first people clients see in a highly service-driven environment. This is one reason why strong customer service skills and an outgoing personality are helpful skills for this position. A high school diploma is typically the minimum educational requirement, but a receptionist certificate can be helpful. Spa receptionists work in hotels, resorts and other private spas, providing telephone support for staff members. They are the first impression that is given to clients and potential customers who visit the spa. Many employers seek candidates with a high school diploma, though prospective spa receptionists may also attain a receptionist certificate to broaden career options.

Required Education: High school diploma minimum requirement; receptionist certificate may be beneficial

Other Requirements: Professionalism and strong customer service skills necessary, along with well-developed organization and computer skills

Job Duties

Spa receptionists are responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. Other responsibilities include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.Their duties may also include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.

Receptionists meet and greet customers, providing a positive and friendly attitude. They check in customers as they arrive for their scheduled appointments. They may also provide daily maintenance of the spa's lobby or reception area. Caring for office furniture, plants and periodicals are some examples of these additional duties. Employers also require excellent customer service skills and strong interpersonal skills. Professionalism is also required and prior customer service or office experience is preferred.

Though not required, potential receptionists can gain the skills necessary to enter this career by earning a non-degree receptionist certificate. Many community colleges and technical schools offer such programs. Some course topics may include basic office procedures, computer skills, speaking skills, word processing and writing skills.

The ability to operate basic office equipment, such as a calculator, dictation equipment, a fax machine, copy machine and scanner, are often required. Knowledge of computers and software programs, such as accounting, scheduling, e-mail and word processing software may also be helpful.

Spa receptionists create a welcoming environment for clients visiting a spa. They perform a variety of tasks, such as answering the telephone, cashiering and scheduling appointments. They should have strong customer service and organization skills; a receptionist certificate may help with finding a job.