A hotel dining room supervisor is responsible for: ensuring a quality dining experience for all hotel guests; the supervision of the everyday operations of the dining room; scheduling, managing, and training of dining room employees; and overseeing billing of guest food charges.
Hotel dining room supervisors manage service staff and coordinate with all employees to ensure training in the key areas of food and beverage service. They are responsible for all service standards, liquor purchase and control, associate training, schedules, and budgeting. They use a hands-on approach to train and develop employees, demonstrate team building, and lead by example. Dining room supervisors effectively communicate with staff and guests and ensure that standard operating procedures are being followed.
Sometimes the dining room supervisor is the waiter who works at the station with the dining room attendant. More often the dining room supervisor is the headwaiter who manages the dining room.
The ideal hotel dining room supervisor will be an individual who has: strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency; and prior experience working at a luxury hotel brand, fine dining restaurant, or an exclusive private club. He/she must be empathetic, energetic, and have an affinity for working with a senior population.
We are looking for a talented and passionate Guest Services Coordinator to join to the Front Office team.
Guest Services Coordinator - 5 star hotel - £20,300
As a Guest Services Coordinator you will be the communication center of the hotel, always ready to provide exceptional service in a professional and efficient manner. You will oversee the implementation of the Hotel Communication system while assisting with the administration tasks of the Front Office. We constantly strive to connect with our guests, aiming to create the environment of home – in essence their true London Residence. You will be key to creating memorable moments by efficiently communicating guest preferences and relevant information with every department. You will be a great team player with a real passion for exceptional customer service.
Our client is a stunning 5 star hotel in Berkshire. They have a Michelin star restaurant, brasserie restaurant, lounge offering afternoon tea, bar and an exceptional spa.
The ideal Guest Services Coordinator will have:
• Experience on reception/ guest services in either a 4 or 5 star hotel
• Experience using the system Opera
• Have exceptional customer service skills
• Good knowledge of Microsoft Office
• Excellent written and verbal English
• Be very well presented
• There is accommodation available but you do have to pay a deposit up front, if not you need to be local.
In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National ID Card or Birth Certificate. We will try to contact all applicants where possible, however if you have not heard from us within 7 days please assume you have not been successful at this stage
In return we offer fantastic industry leading rewards and benefits (Conditions apply):
• Enhanced Pension Scheme
• Meals on Duty
• Training & Development Plans
• Social Committee Activities
• Training Fund Assistance
• Awards & Recognition Programs
Guest Service Coordinator Shift Leader - 5 star hotel - £24,160
Our client is a stunning 5 star hotel in Berkshire. They have a Michelin star restaurant, brasserie restaurant, lounge offering afternoon tea, bar and an exceptional spa.
They are looking for a Guest Service Coordinator Shift Leader to join front of house team.
The ideal Guest Service Coordinator Shift Leader will have:
• Experience on reception/ guest services in either a 4 or 5 star hotel
• Experience as a team leader or shift leader
• Experience using the system Opera
• Have exceptional customer service skills
• Good knowledge of Microsoft Office
• Excellent written and verbal English
• Be very well presented
In return we offer fantastic industry leading rewards and benefits (Conditions apply):
• Enhanced Pension Scheme
• Meals on Duty
• Training & Development Plans
• Social Committee Activities
• Training Fund Assistance
• Awards & Recognition Programs
There is accommodation available but you do have to pay a deposit up front, if not you need to be local.
An excellent opportunity for a Guest Service Coordinator Shift Leader to work for a highly prestigious hotel chain.
In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National ID Card or Birth Certificate.
We will try to contact all applicants where possible, however if you have not heard from us within 7 days please assume you have not been successful at this stage
Job Purpose: As a member of the Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service-related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly.
Reports to: Head of Hospitality and Guest Services
Key Duties & Responsibilities
Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
Ensure that all guests receive a warm welcome friendly and memorable welcome
Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage operations regarding guest requirements to ensure that all guests’ needs, and expectations are met throughout their stay
Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction always. Where appropriate ensure that comments and complaints are reported to management
Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
Ensure that the front of house and guest areas are always well maintained
As required assist with the co-ordination and delivery of dining, events and food & beverage service. Any other duties as directed by the Hospitality & Guest Services Manager or other members of the management team
Requirements for the role
Previous experience within the hotel, leisure or hospitality industry (preferably within a luxury four or the five-star property would be a distinct advantage)
Good telephone manner and IT Skills (OPERA)
High standard of personal presentation
Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Ability to take initiative and a practical approach to problem solving
Passion for delivering exceptional guest service
Courteous and pleasant attitude towards guests and colleagues
Ability to work as part of a team
Good attention to detail
Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging the environment with minimum supervision
Positive and flexible approach to work (weekend and evening work will be required) Proof of eligibility to work in the United Kingdom
Easy Hands International Ltd
Central House, Ballards Lane, Finchley, London, N3 1UX
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